Warranty

Apollo Forklift offers a minimum 1-year limited warranty from the delivery date, excluding wear-and-tear or misuse. Our warranty guarantees replacement of any defective original components covered under the terms of this policy.
  1. Within 1 Month: For any quantity issue, we offer free replacement parts and remote technical support. If unresolved after two attempts, free returns/refunds/replacements with covered shipping.
  2. 1 Month–1 Year: For any quantity issue, we offer free replacement parts and remote technical support. Return shipping fee(to Repair Center) is customer-responsible; we cover return delivery post-repair (no labor/parts fees).
  3. Beyond 1 Year:
Lifetime free technical support.
Customers must pay for replacement parts, labor, and all freight charges if factory repair service is required. A detailed quote will be provided before service.

Battery Maintenance: Charge monthly to prolong lifespan even though the equipment is not in use.

Warranty Exclusions: Misuse, neglect, modifications, force majeure, normal wear, or consumables (e.g., wheels) are excluded.

Special Items:
  • Accessories: 6-month warranty.
  • Batteries: 12-month warranty.
  • Used Machines: No returns or refunds; 6-month limited warranty (free parts only, no labor coverage).