Apollo Forklift provides 1 Year limited warranty upon the date of product’s receipt, easy-wearing parts and human damages are not covered by warranty. Our warranty obligation is to provide a replacement for a defective original part if the part is covered by the warranty.
1- Within 30 days of the receipt, if the product exists any quality problem, free replacement parts and professional remote technical guidance will be provided. In case our after-sale department determines the product needs to return for repair, all round-trip shipping costs will be borne by us."
2- Within 30 days-1 year of the receipt, if the product exists any quality problem, free replacement parts and professional remote technical guidance will be provided, if the product needs to return for repair as necessary, the customer needs to bear half of the shipping costs.
3- After 1 year of the receipt, if the product exists any quality problem, free technical guidance will be provided, however the customer needs to pay for the replacement parts, and if needs to return for repair, related maintenance costs as well as all round-trip shipping costs will be charged, which will be quoted in depends
Please note for spare parts orders, the warranty period is 3months, battery is 6months.